The AdminPro Summit 2019 aims to bring focus on digital adoption in businesses and to address the issues on how readily is administrative professionals adopting the digital technologies in their daily works. For Malaysia to continue progressing in its development path, the digital economy is poised to be the new driver of development.

This summit is also addressing the aspects of how can admin pros get themselves ready and attuned to the rapid growth in digital adoption and also speeding up and accelerating their understanding and skills set to cope with the current administrative work environment. For the admin pros to keep pace with their growth in the digital economy to be broad-based and sustainable, key barriers related to mindset, skills set and pragmatic practices need to be addressed. We are looking at three aspects in Trending, Transforming and Tenacity – on how we can steer well in the learning journey, how it can help to bring positive changes to ourselves, in organisation we work in and to the community around us.


AdminPros need to accelerate their digital adoption along with the cutting age in technological changes…AI, IoT, Robotics, 5G, Cybersecurity. The Fourth Industrial Revolution, will affect not only the job scope but also the mindset of each individual. The fact is digital transformation spans the entire organisation and requires businesses to rethink their business models, products and services. AdminPros ought to keep abreast of this fast-moving change in digital evolution. Indeed, being an AdminPro in the digital age requires different skills, knowledge and experience than has traditionally been required. As technology continues to impact the workplace at an accelerating rate, AdminPros, regardless of their industry, must keep pace, adapt and expand their existing skill set in order to be considered a valuable employee.


Organisations need AdminPros to respond quickly to these competitive challenges and seek new opportunities in flexibility and adaptability. They need to get ready to face with the latest trends that are shaping the workplace, affecting their lifestyle and ultimately altering the way they live, work, and relate to one another.


MAPSA is again proud to put together a panel of distinguished speakers for the AdminPro Summit 2019. We are honouring the administrative professionals who make offices work. Let’s join together by committing in some significant ways to mark the Administrative Professionals Week commencing 15 June 2019 and the Administrative Professionals Day on Wednesday, 19 June 2019.





For 7 years, the Malaysian Association of Professional Secretaries & Administrators has been organising the AdminPro Summit (APS), an invaluable event for the administrative professionals to share and gain new ideas, experience and knowledge.

The APS 2019 with the theme ‘Speed Up… Accelerated Growth – Trending.. Transforming.. Tenacity’ took place on June 19-20, 2019 at The Westin Kuala Lumpur, a five-star luxurious hotel in the heart of Kuala Lumpur. The Summit sessions and presentations primarily focused on digital adoption in businesses and addressed the issues on how readily are administrative professionals in adopting the digital technologies in their daily works.

This year, the APS saw 50 participants, coming from various corporations from different industries and government institutions in Malaysia, as well as from Thailand.

The summit kickstarted with a delivery of the welcome address from Ms. Pamela Foong, APS Programme Director; followed by a keynote address from Mr. Lim Eng Weng, MAPSA Honorary Fellow Member.

The special luncheon on Day 1 of the summit on June 19th marked a significant milestone. MAPSA President and Organizing Director Ms Betty Phua made her opening address followed by an inspiring delivery by yet another MAPSA Honorary Fellow Member Mr John Smurthwaite emphasizing on the need of continuous learning even well after the retirement age.

The official launch of the new MAPSA website which was redesigned with new contents and outlook was officiated by both the Honorary Fellow Members Mr. Lim Eng Weng, Mr John Smurthwaite and Ms Betty Phua with the presence of numerous distinguished dignitaries and special guests.

The programme for the two-day summit was packed with presentations, forum sessions and group activities by the 11 credible speakers imparted their invaluable experience and sharing in their respective areas. The participants not only gained valuable insights and knowledge needed to prepare themselves now in coping and embracing the fast-changing digital evolution; but also got the chance to discover new potential in digital career pathways and how to acquire professional credentials to achieve the success in their career.

All invited guests and participants also had the opportunity to visit the numerous booths by the exhibitors while networking with many of their peers from other organisations.

For two days, excitement grew during the lucky draw sessions which offered a wide variety of exclusive watches, hampers galore, premium gifts and vouchers for spa, restaurants, hotel stays, recreational centres, and institutions and numerous gifts from various sponsors.

At the end of the summit, Ms Betty Phua closed the Summit with her key take-outs and appreciating the speakers, the participants, the members and the organising team for their relentless support to make the 2019 APS possible and success.

She also mentioned the invaluable contribution of the strategic partners, sponsors, exhibitors and the hotel staff in helping to affirm the APS 2019 as a successful annual event for MAPSA.

The evaluations received from the participants were overwhelming with the rating of good to excellent covering the areas of speakers, food, services and venue.

MAPSA aims to continuously organise APS every year as a significant way to celebrate the Administrative Professional Week in honouring the administrative professionals who make offices work.